Hotel Guest
Experience
Platform
We help boost ancillary revenue, free up staff time, and deliver an enhanced, digital experience to guests.
Always accessible, by all guests.
Why choose IRIS®?
-
Countries
-
Cities
-
Brands
-
Orders per year
So, what can IRIS do for you?
-
F&B Mobile Ordering
Ordering and paying for food and drinks is easier than ever for your guests - wherever they are in your hotel. Make it flexible - Eat-In, Take Away, Pick-Up, Room Service or Deliver to Table, they’re all covered.
-
Digital Guest Directory
Reach guests in a way that suits them with our guest-facing solution that provides instant answers and recommendations - all at a time and place that is convenient to them!
-
Mobile Concierge
Instant digital requests provide guests with more personalised service. The platform is easily accessible via a QR code, and guests can make requests from the comfort of their own devices.
Unlock new revenue streams & delight your guests.
See how it works ➔
How can you revitalise your hotel operations (across your property) and provide your guests with everything they need in the palm of their hands?
Increase revenue and offer guests greater convenience
-
Boost ancillary revenue
Revenue increases by over 20% with more orders, higher average checks, suggestive upsells, and guilt-free ordering.
Guests can order at their leisure and hotels can accept multiple orders at once and make instant menu changes - the property is in full control.
-
Free up staff time
Free up valuable resources by automating processes and reducing manual uploads. Guests can self-serve with orders flowing directly into the hotel’s POS.
More accuracy, less waste and improved delivery times, saving you over 4 minutes processing time per order.
-
Be in guest's hands
Exceed guest’s expectations by giving them everything they need on the device they want to use - no download required.
Information, directions, service requests, F&B ordering - its all covered in our platform, giving guests more comfort and convenience, at all times.
Empower your team to manage their workflow & meet guest’s needs
Meet guest’s expectations
Today’s travellers want to use technology to manage and personalise their stay. The IRIS platform reinforces your commitment to delivering an efficient and first class digital experience that guests have come to expect in their every day lives.
Free up valuable staff time
Give guests the power to self-order - freeing up your staff’s time to focus on the important things. Manual processing and waiting on phone lines are a thing of the past with our platform.
Delight guests ‘around-the-clock’.
Serve food to your guests quicker. Guests don't have to wait to order and can order anytime, anywhere.
Try a demo
See the magic happen on your mobile or tablet
Scan the code using your camera to launch the IRIS guest demo
web app. There’s a host of features to turn your head (and delight your guests)!
Customer Success Stories
Mandarin Oriental Wangfujing and Shenzhen, China
-
The stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. The hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa, a fitness centre and a pool, Mandarin Oriental Wangfujing provides the ideal intimate retreat for Beijing residents and visitors alike.
-
Overlooking the sapphire waters of Monterey Bay, California, the waterfront hotel, resort, and spa is where beauty and luxury await their guests. Guests can enjoy the rejuvenating spa or enjoy a soothing dining experience in the C Restaurant and Bar or from the comfort of their room, overlooking the picturesque waters of Monterey Bay.
-
Located only steps away from London’s iconic tourist spots, London Marriott Hotel County Hall is a luxury hotel with 262 rooms and suites, gym, and indoor pool. Learn how IRIS helped to implement an in-room mobile dining solution and guest directory to help enhance the guest experience.
Ease the workload, automate processes and save time!
-
Serve more covers
With Mobile Ordering you can process more orders, from multiple outlets and turn tables faster when guests are in control of ordering and paying.
All without requiring extra staff.
-
Always accessible
With digital hotel directories, guests can access all your services and information from the palm of your their hand, 24/7.
This frees up your front desk and you still receive orders and bookings around the clock.
-
Seamlessly integrated
With direct POS integrations (not database matches), order processing is more streamlined and menu changes are synchronised.
More accurate and efficient operations.
Increase revenue and boost guest food and drink orders.
F&B re-imagined
Browse the tempting dishes online, review calorie and allergen details, and order securely and efficiently - no waiting required. Guests can pay when they’ve finished and you’re ready for your next guests!
Order food and drinks 24/7
Deliver food to your guests wherever they are in your hotel - the pool deck, bedroom, lobby or convention centre. Guests don't have to wait in line or on the phone, and can order anytime, anywhere.
Seamless integration directly into your POS makes for more accurate and timely deliveries!
