IRIS Case Studies
Real customer success stories with IRISThe proof is in the pudding! Read our case studies to see how IRIS has helped 1000’s of hotels around the globe to improve their guest experience, increase revenue, and cut down on operational costs.
Aruba Marriott Resort, Palm Beach - IRIS mobile dining
The Aruba Marriott Resort, on the beautiful Palm Beach sands, has 1,625 bedrooms and a high-demand beach area. They wanted to streamline services and boost guest demand across room service, Starbucks and Waves Bar and Grill, ensuring a consistent and exceptional guest experience.
Find out how the Aruba Marriott Resort has enhanced their processes with mobile dining.
The Barfield Hotel, Autograph Collection (Coury Hospitality)- IRIS mobile ordering
The Barfield, Autograph Collection, a luxury boutique hotel in Amarillo, Texas, aimed to elevate its guest experience by optimising in-room dining. As such, they implemented IRIS Mobile Ordering which has resulted in significant increases in order volume, revenue, and operational efficiency, showcasing the success of their commitment to enhanced guest satisfaction.
Austin Marriott Downtown (White Lodging)- IRIS mobile ordering
Situated in the heart of Austin, Texas, the Austin Marriott Downtown (part of White Lodging) is a modern and vibrant property catering to both business and leisure travellers with over 600 guest rooms.
With multiple outlets, discover how the Austin Marriott Downtown is boosting their F&B operations with mobile dining.
Renaissance Newport Beach Hotel (Pyramid Hospitality)- IRIS mobile dining
IRIS Mobile Ordering has gone from strength to strength for us. Our guests love the convenience, our team loves the efficiency, and the substantial revenue growth speaks for itself.”
Discover how the luxury Renaissance Newport Beach Hotel is boosting their F&B operations with mobile dining for room service and pool sales.
Westchester Marriott (HEI Hotels & Resorts)- IRIS mobile dining
The newly remodelled Westchester Marriott, part of HEI Hotels & Resorts, is known for its commitment to luxury, exceptional guest service, and innovative technology.
IRIS Mobile Ordering has exceeded their expectations and they’re already seeing remarkable results, including a 114% revenue increase. Check out the full story here.
Hotel Carmichael (Coury Hospitality)- IRIS mobile dining
Hotel Carmichael, an Autograph Collection Hotel and part of Coury Hospitality, is a boutique hotel located in Carmel, Indiana.
Their success story demonstrates how embracing digital innovation in hospitality leads to service improvements, a 23% guest spend increase, and enhanced guest convenience.
The Laylow, Autograph Collection (Pyramid Hospitality)- IRIS mobile dining
Nestled in the heart of Waikiki, The Laylow has tripled F&B revenue, improved guest convenience and streamlined processes with IRIS mobile ordering.
With fewer manual processes, faster service, and a more engaging digital experience, the hotel continues to meet evolving guest expectations while optimising operational efficiency.
Courtyard Irvine Spectrum - IRIS mobile dining
Situated in the vibrant heart of Irvine, California, the Courtyard Irvine Spectrum deployed IRIS mobile dining to enhance efficiencies and boost revenue at their Bistro.
Check out how mobile ordering has driven consistent revenue growth and an increase of 54% on the previous year.
Danang Marriott Resort & Spa - IRIS mobile dining
This luxury resort in Vietnam are enjoying a more efficient, direct, and timely way to serve guests across its expansive five pools and beach areas with the IRIS app. It has reduced manually processes and heightened the guest experience.
Westin Resort Nusa Dua, Bali - IRIS mobile dining
The Westin Resort Nusa Dua, Bali, launched a multilingual app to improve the guest experience, increase F&B revenue, and promote sustainability with real-time info access.
Discover how they’ve boosted guest spend by 30% with IRIS here.
The Ritz-Carlton, Dubai - IRIS mobile dining & digital guest directory
In today’s digital age, where convenience and efficiency are paramount, the IRIS app has proven to significantly boost order volumes and drive increased revenue by 128% year on year. Find out how this luxurious resort is fulfilling the needs of their tech-savvy guests.
W Dubai Mina Seyahi - IRIS mobile dining & digital guest directory
Thanks to IRIS’ seamless mobile dining platform and the growing demand for digital experiences, guests are ordering more online and spending more per transaction – as evidenced in the 126% rise in order volumes and F&B revenue year on year.
London Marriott Hotel County Hall - IRIS mobile dining & digital guest directory
Located only steps away from London’s iconic tourist spots, London Marriott Hotel County Hall is a luxury hotel with 262 rooms and suites, gym, and indoor pool. Learn how IRIS helped to implement an in-room mobile dining solution and guest directory to help enhance the guest experience.
Aloft London Excel
Based in London’s hip East End, Aloft London Excel offers digital F&B ordering and a guest directory to guests staying in their 252 bedrooms. See how Aloft utilises IRIS’ app to enhance the guest experience, reduce resources and maximise revenue opportunities.
Kansas City Marriott Downtown - IRIS Mobile Dining
Located in the heart of Kansas City, an award-winning hotel with over 970 bedrooms across 2 towers the hotel has significantly enhanced operational efficiencies through mobile dining. Their F&B revenue has surged 94% YOY, while guest orders have increased by 87% annually.
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