IRIS Case Studies
Real customer success stories with IRISThe proof is in the pudding! Read our case studies to see how IRIS has helped 1000’s of hotels around the globe to improve their guest experience, increase revenue, and cut down on operational costs.
The Westin River Walk, San Antonio (HEI Hotels & Resorts)- IRIS mobile dining
With IRIS Mobile Dining and POS integration, The Westin Riverwalk enhanced guest convenience, improved service speed, and grew F&B revenue through smarter digital ordering.
The Gwen Hotel, Chicago (HEI Hotels & Resorts)- IRIS mobile dining
The Gwen Hotel enhanced its in-room dining with IRIS Mobile Dining and POS integration, increasing guest spend by 20% and streamlining operations for a faster, more seamless service experience.
London Marriott Hotel Park Lane- IRIS mobile dining
Nestled in the heart of Mayfair overlooking Hyde Park, the London Marriott Hotel Park Lane is a luxury five-star property offering timeless elegance and a bespoke guest experience.
With a high volume of international guests and a strong demand for in-room dining, the hotel strived to deliver service excellence while evolving with the digital expectations of modern travellers.
JW Marriott Indianapolis (White Lodging) - IRIS mobile dining
The JW Marriott Indianapolis, a luxury hotel in downtown and connected to the Indiana Convention Center, caters to a high volume of corporate and event guests. To improve service and boost F&B revenue, particularly at its sports bar, guests can now use the IRIS mobile dining app to order dinner and drinks for room service or collection.
Aruba Marriott Resort, Palm Beach - IRIS mobile dining
The Aruba Marriott Resort, on the beautiful Palm Beach sands, has 1,625 bedrooms and a high-demand beach area. They wanted to streamline services and boost guest demand across room service, Starbucks and Waves Bar and Grill, ensuring a consistent and exceptional guest experience.
Find out how the Aruba Marriott Resort has enhanced their processes with mobile dining.
The Barfield Hotel, Autograph Collection (Coury Hospitality)- IRIS mobile ordering
The Barfield, Autograph Collection, a luxury boutique hotel in Amarillo, Texas, aimed to elevate its guest experience by optimising in-room dining. As such, they implemented IRIS Mobile Ordering which has resulted in significant increases in order volume, revenue, and operational efficiency, showcasing the success of their commitment to enhanced guest satisfaction.
Austin Marriott Downtown (White Lodging)- IRIS mobile ordering
Situated in the heart of Austin, Texas, the Austin Marriott Downtown (part of White Lodging) is a modern and vibrant property catering to both business and leisure travellers with over 600 guest rooms.
With multiple outlets, discover how the Austin Marriott Downtown is boosting their F&B operations with mobile dining.
Renaissance Newport Beach Hotel (Pyramid Hospitality)- IRIS mobile dining
“IRIS Mobile Ordering has gone from strength to strength for us. Our guests love the convenience, our team loves the efficiency, and the substantial revenue growth speaks for itself.”
Discover how the luxury Renaissance Newport Beach Hotel is boosting their F&B operations with mobile dining for room service and pool sales.
Westchester Marriott (HEI Hotels & Resorts)- IRIS mobile dining
The newly remodelled Westchester Marriott, part of HEI Hotels & Resorts, is known for its commitment to luxury, exceptional guest service, and innovative technology.
IRIS Mobile Ordering has exceeded their expectations and they’re already seeing remarkable results, including a 114% revenue increase. Check out the full story here.
Hotel Carmichael (Coury Hospitality)- IRIS mobile dining
Hotel Carmichael, an Autograph Collection Hotel and part of Coury Hospitality, is a boutique hotel located in Carmel, Indiana.
Their success story demonstrates how embracing digital innovation in hospitality leads to service improvements, a 23% guest spend increase, and enhanced guest convenience.
The Laylow, Autograph Collection (Pyramid Hospitality)- IRIS mobile dining
Nestled in the heart of Waikiki, The Laylow has tripled F&B revenue, improved guest convenience and streamlined processes with IRIS mobile ordering.
With fewer manual processes, faster service, and a more engaging digital experience, the hotel continues to meet evolving guest expectations while optimising operational efficiency.
Courtyard Irvine Spectrum - IRIS mobile dining
Situated in the vibrant heart of Irvine, California, the Courtyard Irvine Spectrum deployed IRIS mobile dining to enhance efficiencies and boost revenue at their Bistro.
Check out how mobile ordering has driven consistent revenue growth and an increase of 54% on the previous year.
Danang Marriott Resort & Spa - IRIS mobile dining
This luxury resort in Vietnam are enjoying a more efficient, direct, and timely way to serve guests across its expansive five pools and beach areas with the IRIS app. It has reduced manually processes and heightened the guest experience.
Westin Resort Nusa Dua, Bali - IRIS mobile dining
The Westin Resort Nusa Dua, Bali, launched a multilingual app to improve the guest experience, increase F&B revenue, and promote sustainability with real-time info access.
Discover how they’ve boosted guest spend by 30% with IRIS here.
The Ritz-Carlton, Dubai - IRIS mobile dining & digital guest directory
In today’s digital age, where convenience and efficiency are paramount, the IRIS app has proven to significantly boost order volumes and drive increased revenue by 128% year on year. Find out how this luxurious resort is fulfilling the needs of their tech-savvy guests.
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